o r d e r p r o c e s }
Found the item of your dreams?
This how you order it!
information }
Read all about the material and production time of your favorite item on the product page. For some products you'll be asked to pick some specific preferences like size, material, finish or color.
Through personal contact }
Not into webshops? I get that. Send me an e-mail, Whatsapp message or Instagram DM to let me know you would like to purchase an item.
Through the webshop }
Love webshops? Good, this way please.
1 click order }
Everything clear? Click the order button!
2 check, check, check }
Sure you didn't forget anything? There's space to add some additional information before you send out the final order. Maybe it's a gift? Everything complete? Click the order button!
3 personal information }
Your personal information and shipping address are not being stored unless you give precious matters an explicit request to do so.
Your information is not being used for anything but sending you your items. Filled out the needed personal information? Great, click the order button!
4 payment }
When everything is clear & complete you'll see an overview of your ordered items, shipping costs and payment options: iDEAL, PayPal or manual.
When you choose manual you’ll receive an
e-mail within 24 hours, when there are questions pending we’ll have contact first. The moment your payment is received, the order is placed.
custom - made items }
Your custom - made items will be ready for you within 5 to 20 business days, after that it’ll be sent to your address. The exact amount of time needed for making an item is always mentioned in its description.
ready - to - go items }
Your ready - to - go items will be packed and sent to your address within 1 week (7 business days), unless we have agreed otherwise.
s h i p p i n g }
Worldwide shipping is the goal!
Precious matters uses postNL for domestic and international shipping. The moment your payment is received, the order is placed, so the item will be packed and sent to your address within 1 week (7 business days), unless we have agreed otherwise.
upon request }
Can't wait to unpack your items at their new home? Shipping through DHL is an option too, their delivery time is shorter, but rates vary, so these are upon request.
domestic shipping }
No extra costs for shipping within The Netherlands for orders of € 50,00 or more.
international shipping }
The shipping cost to your country will appear automatically at the check-out when ordering from the shop.
Find out more about the shipping rate and the estimated delivery time to your country with the postNL postage calculator here.
preciousmatters.com - shop
t e r m s x c o n d i t i o n s }
1 policy }
All legal relations are exclusively governed by the Dutch law. They became effective on 13 - 04 - 2018 and were last updated 27 - 09 - 2024.
Preciousmatters.com is a Dutch website and webshop, Dutch distance selling regulations (Wet kopen op afstand) are applied on all items.
You can find detailed information about all items (dimensions, sizes, materials, order-process, shipping) on this website. please make sure you know everything you want to know about a product before you place an actual order. Reproduced items might include minor subtle differences. If you have any questions, feel free to contact me!
2 returns }
The ultimate goal is making you happy with your product, so no disappointments, just surprises. For some reason not happy?
Items that are ready - made: you have 14 days from the date you received your order to return the product. Follow these instructions so we can handle the return smoothly. Let precious matters know you want to return your item by sending an e-mail. You'll then receive a return form and address label by e-mail. You can then make an appointment to have the package picked up or bring the package to a post office. Send the item back in the original packaging, placed in a solid, clean shipping box. Include the return form inside the box too.
3 refunds }
You’ll be able to receive the full item price refund plus 1 x shipping costs (the original order shipping costs) under the condition that the returned items are still in unworn or unused pristine state. This refund can be payed out in: shop credit or money return (your choice). If items are used, worn, damaged or incomplete precious matters has the right to refuse a return or charge a repair fee.
Once your return has been processed you will receive an e-mail confirmation. The total amount will then be refunded on the account of your original payment method, shop-credit vouchers will be send by e-mail, both within 14 working days after your return has been processed.
4 reflection time }
When you changed your mind about an item, before it is send out, please send me a cancellation e-mail ASAP, so the order can be undone without any difficulties. Once the payment is processed the order is placed.
5 no returns }
Items that are custom - made, or adjusted especially for you: can’t be returned. do let me know when you're not satisfied so we can look into the possibilities together.
6 damages }
Pretty please don’t use or wear products if you don’t intend on keeping them.
If you want to return items that are used or worn mention this on the return-form, include pictures, e-mail this, so we can determine the damage and possibilities in advance.
You might still receive (a partial) refund, but it'll probably be an adjusted price, with deducted cost for repairing and shipping. Precious matters will make an estimation of this price in advance, so you'll know what to expect.
7 repairing }
Did you break or damage your item?
If the possible costs for repairing an item are considered the responsibility of precious matters or yours, is to be determined per situation.
Precious matters provides a 3 month warranty period starting on the day of receipt on all purchased items. If any damage should occur within this period, precious matters will take responsibility for repair or replacement.
This doesn't apply to products that show a defect, which is caused by: improper use, any attempt to make changes, repairs or usage for which it's not intended.
Precious matters products are always made with care, you'll find a summary of used material, with each item. Want to find out out more about the origin of your product, looking for instructions on how to keep it beautiful with proper maintenance. Contact me!
Should anything happen after the 3 month warranty period, please, do let me know! We might be able to fix it easily. Repairing it in the studio is always first choice, but a local artisan might be a good option too, contact me first, so we can look into the possibilities together.
8 complaints }
Precious matters tries to handle cancellations, returns, no returns, refunds, damages, repairs in the best possible way. Still not satisfied? online dispute resolution could provide you with help or additional information.
9 company }
Preciousmatters.com is an online portfolio and webshop owned by artist Merel Slootheer.
smerel
Register K.V.K. 34209616
BTW NL002078289B79
10 contact }
Mail me about the shop:
Message me on whatsapp:
+31 (0) 6 414 52 779
11 copyright }
All content on this website is the property of Merel Slootheer, smerel, precious matters. Unauthorized use of any content from this website is restricted, please do not reproduce without the expressed written consent of Merel Slootheer.
mrs. 2024 ©