terms x conditions
1 policy }
all legal relations are exclusively governed by the dutch law. you can download these terms & conditions here, they became effective on 13 - 04 - 2018 + were last updated 15 - 04 - 2020.
precious matters is a dutch online shop, so the dutch distance selling regulations ( wet kopen op afstand ) are applied on all items.
you can find detailed information about all items ( size, material, order - process, shipping ) on this website. please make sure you know everything you want to know about a product before you place an actual order. reproduced items might include minor subtle differences. if you have any questions, feel free to contact me !
2 returns }
the ultimate goal is making you happy with your product, so no disappointments, just surprises. for some reason not happy ?
items that are ready - made : you have 14 days from the date you received your order to return the product, send a filled in
return - form per e - mail, so we can we can handle the return smoothly. you'll receive a return address label by e - mail. you can then make an appointment to have the package picked up. send the item back in the original packaging, placed in a solid, clean shipping box. include the return - form inside the box too.
3 refunds }
you’ll be able to receive the full item price refund plus 1 x shipping costs ( the original order shipping costs ) under the condition that the returned items are still in unworn pristine state. this refund can be payed out in : shop credit or money return ( your choice ). if items are used, worn, damaged or incomplete precious matters has the right to refuse a return.
once your return has been processed you will receive an e - mail confirmation. the total amount will then be refunded on the account of your original payment method, shop - credit vouchers will be send by e - mail, both within 14 working days after your return has been processed.
4 no returns }
items that are custom - made, or adjusted especially for you : can’t be returned. do let me know when you're not satisfied so we can look into the possibilities together.
5 reflection time }
when you changed your mind about an item while waiting for the payment link, please don’t pay, but send a filled in
cancellation - form per e - mail, so the order can be undone without any difficulties. once the payment is processed the order is placed.
6 damages }
pretty please don’t use or wear products if you don’t intend on keeping them. if you want to return items that are used or worn mention this on the return - form, include pictures, e - mail this, so precious matters can determine the damage + possibilities in advance. you might still receive a partial refund, but it’ll be an adjusted price, with deducted cost for repairing + shipping. precious matters will make an estimation of this price in advance, so you know what to expect.
7 repairing }
did you break or damage your item ?
if the possible costs for repairing an item are considered the responsibility of precious matters or yours, is to be determined per situation.
precious matters provides a 3 month warranty period starting on the day of receipt on all purchased items. if any damage should occur within this period, precious matters will take responsibility for repair or replacement.
this doesn't apply to products that show a defect, which is caused by : improper use, any attempt to make changes, repairs or usage for which it's not intended.
precious matters products are always made with care, you'll find a summary of used material, with each item, linked to an individual page with useful information. here you can find out out more about the origin of your product + instructions how to keep it beautiful with proper maintenance.
should anything happen after the 3 month warranty period, please, do let me know ! we might be able to fix it easily. repairing it in the studio is always first choice, but a local artisan might be a good option too, contact me first, so we can look into the possibilities together.
8 complaints }
precious matters tries to handle cancellations, returns, no returns, refunds, damages, repairs in the best possible way. still not satisfied ? online dispute resolution could provide you with help or additional information.
9 company }
precious matters is an online design shop, owned by merel slootheer.
register k.v.k. 34209616
10 contact }
mail me about the shop :
call me or message me on whatsapp :
+31 (0) 6 414 52 779
monday to friday - 10:00 to 17:00
11 copyright }
all content on this website is the property of precious matters, the online shop, owned by merel slootheer. unauthorized use of any content from this website is restricted, please do not reproduce without the expressed written consent of precious matters.
mrs. 2020 ©